Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Unworn or unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase.

How to start a return

All returns must be requested first. Fill out a return request through our contact form before sending anything back.

If your return is accepted, we'll send you a return shipping label, the return address and instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Questions about a return? Reach us any time through our contact form.

Damages and issues

Inspect your order when it arrives. If the item is defective, damaged or the wrong item, contact us right away through the contact form so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned. These include perishable goods (such as food), custom products (such as special orders or personalized items) and personal care goods. We also do not accept returns on hazardous materials, flammable liquids or gases. Think fuel canisters and stove fuel. Digital products, including GPX and KML route files, are non-returnable once delivered. Get in touch through the contact form if you have questions about your specific item.

We cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it. Unworn or unused, with tags and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Keep in mind your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, reach us through the contact form.